Frequently Asked Questions

Health & Safety

Is it safe to use bleach or acidic cleaners on stone benchtops?

No, they can etch or stain the surface. Use only mild soap and warm water.

Can hot pots be placed directly on stone?

It’s not recommended. Always use trivets or heat pads to prevent thermal shock or cracks.

Should I wear protective gear when cleaning?

Yes. Gloves are recommended when handling any cleaning or sealing products.

Are stone benchtops safe for food preparation?

Yes, they are hygienic surfaces, but we recommend using chopping boards to protect both the benchtop and your knives.

I have a crack in my benchtop, is that covered under warranty?

Warranty coverage depends on the cause. Manufacturing defects are usually covered, but damage from misuse or impact may not be. Please check your warranty terms.

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Can I stand on my benchtop?

No, standing on benchtops can cause cracks or structural damage. Always use a stable ladder or step stool instead.

Fabrication

Can I cut stone benchtops myself?

No. Professional fabrication ensures precision and prevents damage.

Why is accurate measurement important in fabrication?

Proper measurement avoids gaps, misalignment, and costly errors.v

What tools are used for stone fabrication?

Diamond-tipped saws, polishers, and CNC machines for precision cutting and finishing.

How long does fabrication usually take?

Depending on complexity, fabrication can take from a few days up to two weeks before installation.

Design & Installation

Can I customise the edge profile of my benchtop?

Yes, we offer a range of profiles like pencil, bevel, and bullnose.

Do natural stones need sealing after installation?

Yes, granite and marble should be sealed periodically. Engineered stones usually don’t.

How long does installation take?

Most projects are finished in 1–2 days depending on size and site conditions.

Who should handle installation?

Always hire trained professionals to ensure safety and a perfect fit.

Thermoforming

What is thermoforming in stone surfaces?

It’s the process of heating engineered stone (solid surfaces) to create curves and unique shapes.

Can natural stone like granite or marble be thermoformed?

No. Only engineered stones and solid surfaces can undergo thermoforming.

What are the design benefits of thermoforming?

It allows seamless curves, custom edges, and creative shapes not possible with rigid materials.

Is thermoforming durable long term?

Yes, when performed correctly, thermoformed surfaces are strong and maintain their shape over time.